Return & Refund Policy

Thank you for shopping at CJNBYA.
Customer satisfaction is very important to us. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted for purchases made through our website.

By placing an order on our website, you agree to the terms outlined below.

1. General Return Policy

We accept returns for eligible items within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • Unused, unworn, and unwashed
  • In original condition
  • With original tags and packaging attached
  • Free from perfume, deodorant, makeup stains, odors, pet hair, or damage

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

  • Final sale items
  • Clearance or promotional items marked “Non-Returnable”
  • Gift cards
  • Intimate or hygiene-related products
  • Customized or personalized items
  • Accessories where hygiene concerns apply

3. Return Request Process

To initiate a return, customers must contact us before sending any item back.

Please email:

Include the following information:

  • Order number
  • Full name
  • Email used for the order
  • Item(s) you wish to return
  • Reason for return
  • Photos if the item is damaged, defective, or incorrect

Once approved, we will provide return instructions.

Unauthorized returns may not be accepted.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing from your order

Please contact us within 7 days of delivery.

Customers must provide clear photos of:

  • The item received
  • Packaging
  • Shipping label
  • Any visible issue

After verification, we may offer:

  • Replacement
  • Store credit
  • Partial refund
  • Full refund

depending on the situation.

5. Return Shipping Costs

A. Customer Responsibility Returns

For returns due to:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Ordering by mistake

customers are responsible for return shipping costs.

Original shipping fees (if any) are non-refundable.

B. Seller Responsibility Returns

If the return is due to:

  • Wrong item sent
  • Damaged item
  • Manufacturing defect

we may cover reasonable return shipping costs or provide a replacement at no additional cost.

6. Exchanges

We currently do not guarantee direct exchanges due to inventory availability.

If you need a different size, color, or item, we recommend:

  1. Returning the original item (if eligible)
  2. Placing a new order separately

7. Refund Processing

Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Typical processing times:

  • Inspection period: 3–7 business days
  • Refund processing: 5–10 business days

Shipping fees, duties, taxes, and insurance fees are generally non-refundable unless required by law.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your payment provider
  4. Allow additional processing time

If you still have not received your refund after sufficient processing time, contact:

9. Order Cancellation Policy

A. Cancellation Before Shipment

Orders may be canceled within 12 hours of purchase for a full refund.

After this period, order processing may already begin.

B. Cancellation After Shipment

Once an order has shipped, it cannot be canceled directly. Customers must follow the standard return procedure after delivery.

10. Refused Deliveries

If a customer refuses delivery without prior authorization:

  • Shipping charges
  • Return shipping fees
  • Customs fees
  • Handling fees

may be deducted from any eligible refund.

11. Customs Duties and Import Taxes

For international orders, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Brokerage fees

These charges are determined by the destination country and are not controlled by CJNBYA.

Failure to pay customs charges may result in delivery delays or returned packages.

12. Return Address

Please do not return items to the sender address shown on the package.

Return addresses may differ depending on the warehouse or supplier location.

Customers must contact us first to receive the correct authorized return address.

Unauthorized returns may experience delays or rejection.

Contact:

13. Fraud Prevention

To protect customers and our business, we reserve the right to:

  • Refuse suspicious returns
  • Limit excessive return activity
  • Request additional verification
  • Deny refunds in cases of abuse, fraud, or policy manipulation

14. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Customs delays
  • Transportation disruptions
  • War
  • Pandemics
  • Government actions
  • Carrier interruptions

15. Consumer Rights

Nothing in this policy limits any mandatory consumer rights provided under applicable laws in your country or region.

Consumers may have additional rights under local laws regarding refunds, returns, or defective products.

16. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time.

Changes will become effective immediately upon posting on our website.